BUILDING EQ IN THE WORKPLACE

Dealing with unreasonable colleagues, rude customers, annoying emails, frustrating decision and unpredictable behavior is, for many people, a typical day at work.

 

In the normal, day-to-day workplace, difficult situations are almost inevitable and are best handled with emotional stability and calm.

 

When a new, difficult situation arises, your levels of stress may have been already quite high. It is important to recognize that your judgment in your workplace may be influenced by the argument you had with your partner before leaving home.

 

Handling these situation begins with working out what emotions are present, why, and what the consequences might be.

 

It is from a starting point of being aware of the emotions and their possible consequences that an emotionally intelligent person acquires the power to handle a situation.

Helping others through emotional or tense situations implies first that you can recognize and manage your own emotions.

 

It takes Emotional Self-Awareness and Emotional Self-Control.

 

Takes time to understand different perspectives. It requires Empathy and Adaptability to recognize different viewpoints and to be able to adjust your own outlook to consider alternatives.

EQ FOR DIFFICULT SITUATIONS

• Developing a positive perspective focusing on strengths and opportunities rather than blame and weakness

 

• Using empathy

 

• Decoding body language

 

• Showing others that you understand their feelings

 

• Collaborative language and problem-solving

Remember!

Emotionally intelligent people tend to become self-confident, purposeful individuals with a greater tolerance for stress, so accepting feelings of anxiety and acknowledging their legitimacy doesn't mean letting them take control.

 

 

You can use coping skills like relaxation, assertiveness, the dive to succeed, our sense of who we are and what is important to manage our feelings and remain positive.

5 WAYS TO BUILDING EQ

1. CONNECTING WITH OTHERS

Make an effort to talk to wider groups of people than you would normally.

 

Listen to people you come across and watch their body language, registering the different signals and the 'music' behind the words.

 

 

2. BE PHYSICALLY ACTIVE

Physical activity helps you feel good, giving you a sense of balance in your life. Exercise helps the autonomic nervous system rid on your body of stress.

 

 

3. STAY ALERT

Live in the moment, whether walking to the shops or driving to work, sharing food with friends or putting the world to rights over a drink. Savor the experience and be aware of how you feel just looking at others.

 

 

4. KEEP LEARNING

Rediscover an old interest. Enroll for evening classes in something you've never tried before. Use your skills in a different setting. Look at each bit of progress you make on something new as a success, enjoy it and let it boost your confidence.

 

 

5. GIVE

Do a small, nice thing once a week, for someone you know or for a stranger. Open a door for someone. Smile. Volunteer your time. Watch someone receiving your help. Tell them they are helping you. Share their sense of being giving something.