PRACTICE, PRACTICE, AND PRACTICE

People at all levels find themselves handling conflict. While the easy assumption might be that "handling conflict" means what you do during a tense confrontation, just as important is what you do long before the conflict surfaces.

 

Emotional Intelligence (EQ) gets better with practice; the more mindful we are about what is happening around us, the richer life can be.

 

 

Here are a couple of scenarios that would help you to understand what to do if conflict surfaces!