DEVELOPING

EQ

 

EQ FRAMEWORK

 

 

These four core elements determine how effectively you can understand and interact with other people.

 

 

1. Self-Awareness

 

2. Managing Your Emotions

 

3. Awareness of Others

 

4. Building Relationships

 

1. SELF-AWARENESS

The foundation of emotional intelligence is understanding yourself first. It is knowing what pushes your buttons and why.

 

By becoming aware of put thoughts, feelings, and bodily sensations as they happen, you are creating the basis of greater freedom and choice in how you act and the opportunity to be more responsive to others.

 

 

 

 

Remember!

We all have our behaviors, which shape the judgments people make about us.

 

  • The lessons we learned, both as children and later in life, about what is acceptable

 

  • Our needs for affection, warmth or closeness (or coolness, distance, and formality)

 

  • The beliefs and principles we hold about ourselves, the way life is, and about other people

 

  •  The type of instincts or 'inner voice' that gives us insights or tells us what is important

 

  • Our cognitive strategies - ways of thinking which determine comfort or discomfort with people and things

 

The way we react to others comes from our own past experiences

 

You need to develop your sensitivity to what's happening now so you can respond there and then. When people are feeling uncertain or vulnerable, they lack empathy.

 

2. MANAGING YOUR EMOTIONS

Managing emotions is the ability to stay flexible and behave positively and efficiently, appropriate to the situation you are in.

 

We need to understand what motivates others and how to live or work with them comfortably. If intense emotions, such as stress, frustration or anger are not controlled, inappropriate behavior can damage relationships.

REMEMBER

 

You can not get through life without having to deal with other people.

 

  • Are you able to control your temper and handle difficulties without them affecting your mood or speech?

 

  • Even when emotional, can you speak in a calm and clear manner?

 

  • Can you always calm down quickly when you are irritated?

 

  • Can you take an independent view of things, even when others disagree?

 

  • Can you demonstrate optimism, no matter how difficult the situation or other people may be?

Managing your emotions enables you to:

 

  • Think clearly and stay focused when others are highly emotional

 

  • Stay composed in difficult moments, giving you the opportunity to stay optimistic and positive

 

  • Keep your impulsiveness under control, or your behavior when you are feeling anxious or distressed.

 

 

3. AWARENESS OF OTHERS

Now we need to tune into others' emotions and their needs too.

 

Understanding other people involves first deciding to switch your attention away from yourself.

 

You need information about feelings and emotions, and to get it you need to use effective:

 

  • Listening skills
  • Recognize emotional cues
  • Show empathy
  • Analyze why people behave in the way they do

 

 

If you don't listen to others, or simply don't care, can you really expect support, commitment or ideas from other to help you in the future?

4. BUILDING RELATIONSHIPS

Every day you need to communicate in some way with other people, some of them well known to us, other more distant.

 

You can build relationships by:

 

  • Showing people that you value them
  • Seeking mutual understanding and information sharing
  • Building consensus and support wherever possible
  • Communicating with clear and convincing messages
  • Approaching conflict constructively, staying aware of others' feelings

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